Complaint Redressal Mechanism
(As per SEBI Regulations)
In accordance with the Securities and Exchange Board of India (SEBI) regulations, the following is the structured grievance redressal mechanism available to traders or investors for addressing complaints related to the services provided by us as a SEBI-Registered Research Analyst.
Level 1: Research Analyst (Primary Level)
Investors are requested to first approach us directly for resolution of any grievance or complaint.
Contact Details:
Email: info@gaamaresearch.com
Contact Number: 96911 88763
All complaints received at this level shall be acknowledged and resolved within 30 (thirty) days from the date of receipt.
Level 2: Gaaama Research Pvtlt - Compliance Officer
If the complaint is not resolved satisfactorily at Level 1, or if no response is received within the stipulated time, the traders or investor may lodge a complaint with SEBI through its centralized grievance redressal system:
Contact Details:
Email: compliance.officer@gaamaresearch.com
Contact Number: 9179521113
All complaints received at this level shall be acknowledged and resolved within 30 (thirty) days from the date of receipt.
Level 3: SEBI – SCORES Platform
If the complaint is not resolved satisfactorily at Level 1, or if no response is received within the stipulated time, the investor may lodge a complaint with SEBI through its centralized grievance redressal system:
SEBI Complaint Redress System (SCORES)
Website: scores.sebi.gov.in
Mobile Application: SEBI SCORES App (available on app stores)
SEBI will take up the complaint with the concerned intermediary for redressal.
Level 4: Online Dispute Resolution (ODR)
In the event that the grievance remains unresolved after exhaustion of the SCORES mechanism, the investor may opt for Online Dispute Resolution (ODR) through SEBI-recognized ODR institutions.
Portal: smartodr.in
The dispute shall be resolved in accordance with the applicable SEBI guidelines and ODR framework.
Important Note
Investors are advised to retain records of all communications for reference. Resort to SEBI SCORES and ODR mechanisms should be undertaken only after first approaching the Research Analyst for grievance redressal.
Gaama Research is a SEBI-registered Research Analyst firm (Registration No: INH000013509) engaged in providing structured market research across the Indian capital markets.